Shipping & Returns
Processing & Fulfillment
Shipping Rates & Delivery Times
Delivery Issues
Do you offer International Shipping?
Order Processing Times
Standard Processing: 1–2 business days (pending payment verification).
Weekends & Holidays: Orders placed on weekends or observed holidays will begin processing on the following business day.
Order Processing & Payment Authorization
Standard orders require one to two (1–2) business days for fulfillment and handling, subject to successful credit card authorization and payment verification. Orders submitted on weekends or statutory holidays will be queued for processing on the subsequent business day.
Shipment occurs immediately following successful payment, address verification (if necessary) and packaging. These above stated processing windows are not strict guarantees.
Shipment occurs immediately following successful payment, address verification (if necessary) and packaging. These above stated processing windows are not strict guarantees.
Delivery Methods & Timelines
Standard Shipping (USPS): Free (3–8 business days, depending on location).
Priority Express: Calculated at checkout (1–2 business days, depending on location).
Daily Cutoff: Priority Express orders placed after 2:00 PM PST ship the following business day.
Domestic Delivery Only:
We currently only ship to addresses within the United States. International shipping is not available at this time.
Order Tracking
Once your package ships, you will receive an email confirmation with your tracking details. If you do not see this email within our standard fulfillment window, please check your spam or promotions folders.
Address Accuracy & Changes
Please carefully review your shipping information at checkout to prevent transit delays or failed deliveries. If you notice an error after placing your order, email hello@paincareoutlet.com immediately with your order number and updated address. We will make every effort to update your details, but changes cannot be guaranteed once an order has entered processing and may be subject to additional carrier fees.
Carrier Delays
While we work hard to ensure prompt delivery, Pain Care Outlet is not responsible for transit delays caused by carrier backlogs, weather events, natural disasters, or other circumstances beyond our direct control.
Missing Delivered Packages
If your tracking status shows "Delivered" but your package is missing: Please check surrounding entryways, porch areas, building mailrooms, or front desks.
Check with neighbors or household members who may have accepted the parcel on your behalf.
If still not found, contact us within 48 hours of the carrier's delivery timestamp.
Please note: Pain Care Outlet is not responsible for lost or stolen packages once the carrier confirms successful delivery to the address provided.
Questions & Support
For any additional shipping inquiries, please contact our support team at hello@paincareoutlet.com.
At this time, we do not ship outside the US, but we are always hoping to expand soon.
Order Modifications & Cancellations
Returns
Warranty
Damaged Product & Wrong Order
Cancellations & Address Updates
If you need to modify your delivery address or cancel a purchase, contact hello@paincareoutlet.com immediately with your order number. Because fulfillment begins promptly, changes or cancellations cannot be guaranteed once an order enters processing. Any address updates made after an order is processed may incur additional carrier fees.
Partial Cancellations
We are unable to cancel individual items within an order. If you need to make changes, the entire order must be canceled and placed again (subject to fulfillment timing).
Cancellation Refunds
If your full order is successfully canceled before processing, fulfillment and shipment of your order, you will receive an email confirmation, and a complete refund will be returned to your original payment method.
Order Modifications & Cancellations
Requests to modify delivery addresses or cancel orders must be sent immediately to hello@paincareoutlet.com. Pain Care Outlet does not guarantee that adjustments or cancellations can be executed once an order has entered fulfillment or processing. Any third-party carrier fees resulting from post-order address corrections will be charged to the customer.
Eligibility & Return Window
We accept returns within 14 days of carrier-confirmed delivery. To qualify for a refund, items must be:
*Unopened and unused
*In original packaging
*In original, resalable condition
Note: We only accept returns for purchases made directly on www.paincareoutlet.com. If you purchased through a retail partner or third-party seller, please contact them directly.
How to Start a Return
Email hello@paincareoutlet.com with your order number and the item(s) you wish to return.
We will provide a prepaid return shipping label.
Pack and ship your item(s) back to us.
Fees & Refund Processing
Restocking Fee: A flat $10 return shipping and restocking fee will be deducted from your final refund.
Shipping Fees: Original shipping charges are strictly non-refundable.
Processing Time: Once your return is received and passes inspection, your refund will be issued to your original payment method within 10 business days.
Non-Returnable Items & Exceptions
Replacement orders or items re-sent as a goodwill courtesy are not eligible for returns or refunds.
Complimentary samples, promotional gifts, and trial-size products are final sale.
*We reserve the right to decline any return that does not comply with these standards or shows evidence of policy abuse.
1-Year Limited Warranty
Select products sold on www.paincareoutlet.com include a limited 1-year warranty (indicated directly on the product's description page).
Warranty coverage applies only to qualifying items and is governed by the original supplier’s terms, conditions, and exclusions.
Warranty coverage applies only to qualifying items and is governed by the original supplier’s terms, conditions, and exclusions.
What Is Not Covered
*Normal wear and tear
*Misuse, abuse, or improper storage
*Accidental damage or drops
*Unauthorized modifications, tampering, or third-party repairs
*Damage resulting from use contrary to product instructions
How to File a Warranty Claim
To submit a claim, email hello@paincareoutlet.com with:
*Your order number
*A detailed description of the issue
*Clear photos or videos showing the defect
Our team may request additional documentation to evaluate your request. Once a claim is approved, we will provide next steps based on the supplier’s resolution process.
Available resolutions are strictly limited to those provided under the supplier's warranty policy.
Available resolutions are strictly limited to those provided under the supplier's warranty policy.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, we are here to make it right. Please report the issue within 14 days of carrier-confirmed delivery so we can assist you promptly.
How to Report an Issue
Email hello@paincareoutlet.com.
*Include your order number.
*Attach clear photos showing the damage, outer packaging, or the incorrect item received.
Once we review your claim, our team will arrange a replacement or suitable resolution as quickly as possible.
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