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  1. Free Standard Shipping Over $49
  2. Family-Owned and Operated Since 1996

Shipping & Returns

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Processing & Fulfillment
Shipping Rates & Delivery Times
Delivery Issues
Do you offer International Shipping?
Processing & Fulfillment
We make every effort to process your order within 1-2 business days. Orders placed on weekends and holidays will be processed on the next business day. All orders will be shipped, pending credit card verification, as fast as possible.
Shipping Rates & Delivery Times
Free standard shipping via USPS (3-8 business days, depending on location).

At this time, we do not ship outside the US, but we are always hoping to expand soon.

Once your order ships, you will receive an email confirmation with a tracking number to monitor your delivery (please also check your bulk or spam folders). 

Also, please review carefully your shipping address at checkout to prevent any errors or delays. If you need to update your address after placing an order, contact us immediately at hello@paincareoutlet.com with your order details. While we will do our best to accommodate your request, we cannot guarantee changes once an order has been processed. Address updates may be subject to additional charges.
Delivery Issues
While we strive for timely delivery, Pain Care Outlet is not responsible for shipping delays caused by local delivery issues, USPS processing, carrier disruptions, weather, natural disasters or any circumstances beyond our control.

If your order is marked as delivered but you did not receive it, please contact us within 48 hours. Before reaching out, check your surroundings, mailroom, front desk or with anyone who might have accepted it on your behalf. Pain Care Outlet is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

For any additional shipping questions, feel free to reach out to us at hello@paincareoutlet.com.
Do you offer International Shipping?
At this time, we do not ship outside the US, but we are always hoping to expand soon.
Order Modifications & Cancellations
Returns
Damaged Product & Wrong Order
Order Modifications & Cancellations
If you need to cancel or update your address after placing an order, contact us immediately at hello@paincareoutlet.com. While we will do our best to accommodate your request, we cannot guarantee address changes and cancellations once an order has been processed. Any address modification may be subject to additional charges.

Unfortunately, we cannot cancel single items within an order. If your entire order is cancelled, you will receive an email confirmation, and a full refund will be issued.
Returns
We accept returns within 14 days of delivery (per carrier confirmation) if the product(s) is:
• Unopened and unused
• In its original packaging
• In original, resalable condition.

We only accept returns for purchases made on www.paincareoutlet.com. If you purchased from a retail partner or another website, please contact the original place of purchase for assistance.

To initiate a return, please email us at hello@paincareoutlet.com with your order number and the product(s) you'd like to return. We will provide you with a pre-paid shipping label to send your return back to us.  Please note, flat $10 fee will be deducted from your refund to cover the return shipping & restocking. Please note that shipping and return shipping fees are non-refundable.

Once we receive and inspect your return, your refund will be processed within 10 business days to the original form of payment. 

Please note we do not issue refunds for replacement orders or items that were re-sent as a good faith gesture. 

We do not accept returns or exchanges for any reason for complimentary samples, promotional gifts and trial-sized products.

We monitor return activity and reserve the right to refuse returns that do not meet our policy requirements or in cases of abuse.

If you have any questions, don’t hesitate to reach out to hello@paincareoutlet.com. We’re here to help!
Damaged Product & Wrong Order
We sincerely apologize if your order arrived damaged or if you received the wrong product—this is certainly not the experience we want you to have with Pain Care Outlet.

To ensure a prompt resolution, please report any damages or incorrect items within 7 days of delivery. Please email us at hello@paincareoutlet.com with your order number and clear photos of the damaged item(s) or incorrect product received. Once we receive your email, we will review the issue and work to provide a replacement or resolution as quickly as possible.

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